Customer Service Excellence Training

Transform Your Towing Business. Professional Customer Service Training Designed for Tow Operators—because technical skills alone won’t drive your business forward. [ENROLL NOW — $1,497] The Problem Technical skills move vehicles—relationships move business. Most operators lose revenue because customers leave unhappy. 68% of customers never return after a bad service experience A single negative review can cost you 30+ potential customers Untrained operators = more complaints, more lost revenue The Solution The Only Industry-Specific Customer Service Training for Tow Operators What’s Included: 92 professional videos (2–3 minutes each) 12 expert modules focused on customer & communication skills STEEP methodology integration throughout Mobile & desktop friendly, 100% online access What You'll Master: *Attitude & Mindset *Professionalism & Appearance *Comfort & Customer Experience *Communication & Empathy *Handling Upset Customers *Safety & Leadership *Problem Solving *True Mastery Course Features Interactive quizzes after each section Professional completion certificate Lifetime access with all future updates 30-day risk-free money-back guarantee Pricing Plan Price Features Individual $1,497 Single login, unlimited replays, 1 certificate Small Fleet $1,997 Up to 25 logins & certificates Medium Fleet $2,697 Up to 50 logins & certificates Large Fleet $4,997 Unlimited operator logins & certificates 30-Day Money-Back Guarantee No Questions Asked Try it for a month—if you don't love it, you get a full refund. No risk. Who Is This For? New operators (use as onboarding) Experienced operators (refresher) Managers—measurable improvement for teams Watch anywhere: phone, tablet, or computer Choosing Your Plan Level 1 (Budget): One login for your team (no tracking, one certificate) Level 2+: Every operator gets their own login and certificate. (Best for tracking and accountability) Daily refresher feature — COMING SOON! Ready to elevate your team? [ENROLL NOW — $1,497] For questions or more info, email: [email protected]

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13 Chapters

93 Lessons

About the Course

Every day, your tow operators interact with customers having one of the worst days of their year. They're stressed, stranded, and vulnerable. Most towing training focuses only on equipment and safety, ignoring the customer service skills that separate profitable companies from struggling ones. This comprehensive training system is specifically tailored to tackle the unique challenges tow operators face, from de-escalating angry customers to building trust in emergency situations. Enroll now to equip your team with the essential skills to drive revenue and build lasting customer relationships.

About the Creator

Introducing the Industry's Most Comprehensive Customer Service Training. This training system is designed to transform tow operators into customer service professionals, ensuring they handle critical customer interactions with finesse and expertise. With 45+ professional videos and lifetime access, this course is the ultimate solution to enhance your team's customer service skills.

Curriculum

13 Chapters · 93 Lessons

1
Introduction to Operator Customer Training
1. (Included in full purchase)
  Download Class onto your Phone
2. Welcome to the Program Free preview
3. Transform Customer Service Through Internal Excellence Free preview
4. Internal Customer Service Part 2 The Foundation of Management Relationships Free preview
5. (Included in full purchase)
  Internal Customer Service Part 3 for Accounting and Mechanics
6. (Included in full purchase)
  Internal Customer Service Part 4
7. Internal Customer Service Part 5 Work Family Free preview
8. Internal Customer Service Quiz Free preview
2
Chapter 1: Attitude and Mindset
1. Intro to Professional Attitude and Mindset Free preview
2. Chapter 1 Part 1: Professional Attitude ad Mindset Foundation Free preview
3. (Included in full purchase)
  Chapter 1 Part 2 Harness Your Attitude for Professional Success
4. (Included in full purchase)
  Chapter 1 Part 3 Developing an Unshakeable Professional Mindset
5. (Included in full purchase)
  CHAPTER 1 PART 4 Techinques to train Mindset
6. (Included in full purchase)
  Chapter 1 Part 5 The Four Pillars of Professional Attitude
7. (Included in full purchase)
  Professional Attitude and Mindset Foundation Quiz
3
Chapter 2: Industry Professionalism Standards
1. Introduction Industry standards Free preview
2. CHAPTER 2 PART 1 Understand your Role as Company Ambassador Free preview
3. (Included in full purchase)
  CHAPTER 2 PART 2 Understand your Role as Company Ambassador
4. (Included in full purchase)
  Chapter 2 Part 3 Professional ethics
5. (Included in full purchase)
  Chapter 2 Part 4 Professional ethics Continued
6. Chapter 2 Part 5 Conflicts Free preview
7. Industry Professionalism Quiz Free preview
4
Chapter 3: Professional Appearance and First Impressions
1. Intro to Professional Appearance Free preview
2. (Included in full purchase)
  Chapter 3 Part 1 First Impressions and Professional Appearances
3. (Included in full purchase)
  Chapter 3 Part 2 Professional Appearance In Towing
4. (Included in full purchase)
  Chapter 3 Part 3 Psychology of Professional Appearance
5. Chapter 3 Part 4 Uniform Standards and Vehicle Presentation Free preview
6. (Included in full purchase)
  Chapter 3 Part 5 Essential Grooming
7. (Included in full purchase)
  Chapter 3 Part 6 Personal Grooming and Safety Equipment Standards
8. Professional Appearance and First Impressions Quiz Free preview
5
Chapter 4: Customer Communication Excellence
1. Chapter 4 Intro Free preview
2. Chapter 4 Part 1 First Contact Communication Strategies Free preview
3. (Included in full purchase)
  Chapter 4 Part 2 First Contact Communication Strategies
4. (Included in full purchase)
  Chapter 4 Part 3 Professional Greeting and Introduction Techniques
5. (Included in full purchase)
  Chapter 4 Part 4 Professional Greeting and Introduction Techniques
6. (Included in full purchase)
  Chapter 4 Part 5 Building Immediate Rapport and Trust
7. (Included in full purchase)
  Chapter 4 Part 6 Building Immediate Rapport and Trust
8. Customer Communication Excellence Quiz Free preview
6
Chapter 5: Customer Interaction Management
1. Chapter 5 Intro Free preview
2. Chapter 5 Part 1 Reading Customer Emotions and Stress Levels Free preview
3. (Included in full purchase)
  Chapter 5 Part 2 Reading Customer Emotions and Stress Levels
4. (Included in full purchase)
  Chapter 5 Part 3 Adapting Communication Style to Customer Needs
5. (Included in full purchase)
  Chapter 5 Part 4 Adapting Communication Style to Customer Needs
6. (Included in full purchase)
  Chapter 5 Part 6 Managing Multiple Customers and Situations
7. Customer Interaction Management Quiz Free preview
7
Chapter 6: Customer Comfort & Experience Enhancement
1. Chapter 6 Intro Free preview
2. (Included in full purchase)
  Chapter 6 Part 1 Creating Calm in Crisis Situations
3. (Included in full purchase)
  Chapter 6 Part 2 Creating Calm in Crisis Situations
4. (Included in full purchase)
  Chapter 6 Part 3 Providing Reassurance and Confidence
5. (Included in full purchase)
  Chapter 6 Part 4 Providing Reassurance and Confidence
6. (Included in full purchase)
  Chapter 6 Part 5 Going Beyond Basic Service Requirements
7. (Included in full purchase)
  Chapter 6 Part 6 Going Beyond Basic Service Requirements
8. Going above Expectations Quiz Free preview
8
Chapter 7: Active Listening and Empathy Skills
1. Chapter 7 Introduction Active Listening and Empathy Free preview
2. Chapter 7 Part 1 Mastering Active Listening Techniques Free preview
3. (Included in full purchase)
  Chapter 7 Part 2 Mastering Active Listening Techniques
4. (Included in full purchase)
  Chapter 7 Part 3 Demonstrating Genuine Empathy
5. (Included in full purchase)
  Chapter 7 Part 4 Demonstrating Genuine Empathy
6. (Included in full purchase)
  Chapter 7 Part 5 Empathy and Stress relief
7. (Included in full purchase)
  Chapter 7 Part 6 Customer Perspective
8. Active Listening & Empathy Quiz Free preview
9
Chapter 8: Clear Communication and Education
1. Chapter 8 Part 1 Essential Information Free preview
2. (Included in full purchase)
  Chapter 8 Part 2 Cultural Sensitivity
3. (Included in full purchase)
  Chapter 8 Part 3 Communication Across Generations
4. (Included in full purchase)
  Chapter 8 Part 4 Addressing the Traps
5. (Included in full purchase)
  Chapter 8 Part 5 Communication Steps
6. (Included in full purchase)
  Chapter 8 Part 6 Emergency Communication
7. Chapter 8 Quiz Free preview
10
Chapter 9: Handling Upset and Angry Customers
1. Chapter 9 Part 1 De-escalation Techniques for Angry Customers Free preview
2. (Included in full purchase)
  Chapter 9 Part 2 De-escalation Techniques for Angry Customers
3. (Included in full purchase)
  Chapter 9 Part 3 Maintaining Professionalism Under Pressure
4. (Included in full purchase)
  Chapter 9 Part 4 Maintaining Professionalism Under Pressure
5. (Included in full purchase)
  Chapter 9 Part 5 Turning Complaints into Positive Outcomes
6. (Included in full purchase)
  Chapter 9 Part 6 Turning Complaints into Positive Outcomes
7. Chapter 9 Handling Upset & Angry Customers - Quiz Questions Free preview
11
Chapter 10: Building Life Long Customers
1. Chapter 10 Part 1 Building Life Long Customers Free preview
2. (Included in full purchase)
  Chapter 10 Part 2 Building Life Long Customers Continued
3. (Included in full purchase)
  Chapter 10 Part 3 Building Unforgettable Tow Service Experiences
4. (Included in full purchase)
  Chapter 10 Part 4 Building Unforgettable Tow Service Experiences
5. (Included in full purchase)
  Chapter 10 Part 5 Boost Your Towing Business with Referral Strategies
6. (Included in full purchase)
  Chapter 10 Part 6 Effective Referral Strategies
7. Chapter 10: Building Life Long Customers Quiz Free preview
12
Chapter 11: Professional Problem Solving
1. (Included in full purchase)
  Chapter 11 Part 1 Customer Concerns
2. (Included in full purchase)
  Chapter 11 Part 2 Customer Concerns
3. (Included in full purchase)
  Chapter 11 Part 3 Creative Problem solving
4. (Included in full purchase)
  Chapter 11. Part 4 Creative Problem solving
13
Chapter 12: Excellence Integration & Mastery
1. Chapter 12 Part 1 Mastering Customer Service Free preview
2. (Included in full purchase)
  Chapter 12 Part 2 Mastering Customer Service
3. (Included in full purchase)
  Chapter 12 Part 3 Continous Improvement
4. (Included in full purchase)
  Chapter 12 Part 4 Continous Improvement
5. (Included in full purchase)
  Chapter 12 Part 5 A Customer Leader
6. (Included in full purchase)
  Chapter 12 Part 6 Customer Leader
7. Chapter 12 Excellence Mastery Quiz Free preview

Ready to Transform Your Tow Operators?

Enroll now to access the industry's most comprehensive customer service training and equip your team with the skills to drive revenue and build lasting customer relationships.

Select a price option

Enroll Now Free preview

Transform Your Tow Operators Into Customer Service Professionals

About the Course

About the Creator

Curriculum

Introduction to Operator Customer Training

Chapter 1: Attitude and Mindset

Chapter 2: Industry Professionalism Standards

Chapter 3: Professional Appearance and First Impressions

Chapter 4: Customer Communication Excellence

Chapter 5: Customer Interaction Management

Chapter 6: Customer Comfort & Experience Enhancement

Chapter 7: Active Listening and Empathy Skills

Chapter 8: Clear Communication and Education

Chapter 9: Handling Upset and Angry Customers

Chapter 10: Building Life Long Customers

Chapter 11: Professional Problem Solving

Chapter 12: Excellence Integration & Mastery

Ready to Transform Your Tow Operators?